Your floor is designed with low maintenance in mind, however, from time to time a timber floor will require some maintenance. Follow these simple steps to achieve many years of enjoyment from your floor.

Preventative Care Tips

Preventative measures are very important in maintaining timber floors

Clean the floor regularly using dry cleaning methods. Suitable methods include using a microfibre spray & mop system, soft broom or vacuum with a soft brush attachment only. Regular removal of surface dirt and grit will prevent the surface from being scratched. To remove water soluble dirt, clean using a PH neutral Wood Floor Cleaner. First dry clean the floor to remove surface dirt, etc. Spray the surface sparingly with Wood Floor Cleaner and clean using a microfibre cleaning pad. Rinse cleaning pads regularly in clean water during use and replace when dirty. Most cleaning pads can be washed in a washing machine after use, check the manufacturers recommendations.

  • In areas of excessive traffic and wear, please make use of runners or area rugs. Install a good quality mats both inside and outside of external doors. Mats should be as large as possible and be able to remove both grit and moisture.
  • Regularly move rugs and mats to reduce spot fading. Direct sun exposure will alter the appearance of the coating and timber.
  • Use felt protectors under heavy pieces of furniture and chairs.
  • Use protective mats at all exterior entrances. Do not use rubber-based furniture or mats as the rubber may leach into the floor.
  • Whenever possible remove your shoes. Spiked heels or shoes in need of repair can severely damage your floor.
  • Keep animal nails trimmed to prevent excess scratching.
  • Protect your floor by using a dolly for moving furniture or appliances. Try not to slide or roll across the floor.
  • Maintain relative humidity levels between 30% and 70% and temperature between 15-30°C
  • All doorways and adjoining rooms should have expansion joints.
  • Sweep or vacuum as often as necessary to remove any loose dirt or grit before it can scratch the floor. Only if required, use a slightly damp mop only – avoid excessive or pooling water. Steam mops must never be used.
  • Wipe up all spillages immediately. Animal urine, cooking fats, and other similar materials can damage the floor if left on the surface for any length of time. This may result in permanent staining in some cases.
  • Oil soaps, wax, liquid or other household products may affect your coating and should be avoided.
  • Avoid prolonged exposure to direct sunlight through the use of blinds or curtains.

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Repairing Scratches

Flooring Online Australia recommends the following repair accessories:

  • For darker timbers, we recommend Gilly Stephenson’s Scratch Cover for dark wood floors
  • For lighter timbers, we recommend Gilly Stephenson’s Orange Oil for pale wood floors
  • Alternatively, consult Flooring Online Australia for a colour matched crayon-type filler stick, designed for use on UV-finished wood floors

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Please contact Flooring Online Australia for advice prior to any major rectification.

Floor Maintenance

If areas of the floor begin to look dull in comparison to the remainder, the use of a Wood Floor Refresher should be considered. Wood Floor Refresher is designed to restore an even sheen to the surface whilst giving added protection against future traffic. Typically, floors maintained using a Wood Refresher can be refurbished in the future without having to be sanded back to bare timber.

Please note: Staircases have a specific requirement for slip resistance and a Refresher should not be used on stair treads.

Please consult the manufacturers datasheets and instructions before applying these products. The Manufacturer’s instructions may be found on the product labelling or available on their website.

To Refresh the floor, thoroughly clean the surface using a Wood Floor Cleaner. Allow the surface to dry. It is very important that the floor is as clean as possible, otherwise any deposits of dirt, etc. may become trapped beneath the layer of refresher and will remain visible.

Apply an even application of refresher, using an applicator pad. After the specified duration, the floor may be trafficked and put back into normal use. Reinstating rugs, furniture etc. should be avoided for 24 hours. It is important that the whole floor is treated rather than small areas. Trying to coat small areas will result in visible differences in the sheen level.


Engineered Timber Flooring Only

Regular maintenance of a floor will extend the time before refurbishment is required.

of timber flooring is usually related to appearance issues from damage such as scratches or indentations rather than wear and is at the discretion of the user. This type of damage can be controlled using preventative measures but inevitably over time the appearance of the surface will deteriorate.

Ideally the application of a refresher will be carried out before the floor is damaged to a point where a complete refinish is required. To refurbish the floor please consult with a coatings manufacturer for instructions before applying an application of the appropriate finish.

Restoration Sanding & Coating

Engineered Timber Flooring Only

Timber can be sanded and rejuvenated with a polyurethane or water-based coating to restore the overall appearance of the floor. Sanding and re-coating of any Flooring Online Australia's engineered timber floors should only ever be carried out by a professional flooring contractor. If you are considering refinishing your floor, please consult a professional finishing service or Flooring Online Australia for advice.