Any of these products can have an adverse effect on your floor if they are used for extended periods or incorrectly.  It Is important to regulate temperature and relative humidity within the site.  Good environmental management will reduce any changes in performance of the floor.  When choosing your flooring, consider your normal usage habits prior to selecting and prior to installation, as these will dictate the product’s suitability and type of installation method.  Please visit our website for details, Warranty, Maintenance & Installation guides.

It is important to understand there is a relationship between your flooring and the environmental conditions in the surrounding air, this results in a change of performance of the floor.  Dimensional changes will occur due to changes of temperature and humidity, this is expansion and contraction. During weather conditions where consistently high humidity and/or temperatures are present, your flooring will absorb moisture from the surrounding air causing it to expand and increase in size. This can cause squeaking or creaking due to the tightness of the boards. Conversely, during drier times when humidity is low, your flooring will contract, reducing in size. Your flooring, if not placed in a permanently controlled environment, will always move in response to changing environmental conditions. As a consumer, it needs to be understood that your flooring will continue to respond to its environment throughout its life.

If a floor is constantly in direct sunlight this may cause unwanted fading, expansion or contraction, peaking and even some damage due to surface drying. All efforts should be made to protect floors from harsh direct sunlight using window coverings, window tinting or other shade methods such as pergolas or verandahs. Homes that are protected by eaves and other surrounding homes offer the most protection from these unwanted changes.

Airflow under and/or around a floor is essential. Normally brick homes have suitable ventilation slots around the brickwork, but it’s important to ensure these have not been filled in over the years or become overgrown by garden beds. Drainage is also essential to ensure water is not trapped around or under your home. Failure to ensure this can increase the moisture content in your floor and potentially cause issues.

Photos in magazines or the internet will not give you a realistic representation of full species colour or feature. Even a sample flooring board provides just a single representation of the colour and features in that species. It might be noted that many species and types of flooring have a great spread of natural variance. Within a single species the colours and colour variation can be quite pronounced and can differ markedly from one floor to another.  Variation of colour and texture is normal in natural materials and will also be present in synthetic materials, as they are designed to mimic the look and feel of a natural material.

Hardness and scratch resistance will vary in each material.  Hardness indicates a resistance to indentation. Scratch resistance indicates the likelihood of marking the surface. Damage to floors may occur due to continual movement of furniture, heavy foot traffic, dropping items and in particular “stiletto-heel” type pressure. Our flooring ensures improved resistance to indentation and abrasion. Surface scratching may occur in the coating under normal wear and tear, where minor this can be repaired with Gilly Stephenson oil on a regular basis.  To prevent scratching, the use of surface protection under chairs, table legs, bed heads etc. is advised.

A simple brush or a light vacuum keeps floors looking great.  To ensure the floor looks Its best, or If household pets or children have dragged mud through the house, a micro fibre mop and a light mist of a Laminate & Timber Flooring cleaning solution will remove the grime with ease. This not only cleans but also helps protect the surface. 


Many nonspecific timber floor cleaners, normal household chemicals and cleaners will damage floors and must not be used. There are many aspects that affect how often the floor requires cleaning and these include the amount of grit present, type of exterior and interior matting, the level of foot traffic, type of footwear and general conditions of the area outside the house, such as dirt, gravel or sand. Spills should be mopped up when they occur and any leaks attended to immediately. Steam mops should never be used on your floor, they are not suitable for Timber, Laminate, Bamboo and Hybrid materials.

As with our other flooring materials, a light brush to remove surface dust will keep the floor looking clean.  Once a week, or when dirt or other marks are apparent, clean the floor using a PH neutral floor cleaner.

When your Timber, Bamboo, Laminate or Hybrid floor Is installed as a floated system (stairs & nosings only must be adhered), it should be noted that rooms within the home need to be able to move as one. This is the reason that many floating floors have expansion gaps between rooms to reduce any pressure issues. It should also be noted that very heavy objects, such as billiard tables, bookcases, large fridges or kitchen units can cause issues for floating floors. Where this Is likely to occur, the installation method will need some consideration and in some cases, such as directly sticking the floor, a change of material may be required, as not all flooring materials can be installed using an alternate method.  All floated floors need to be able to move freely and must not be fixed down in any capacity, be it via caulking, nailing etc.

Floating floors are commonly laid in homes with either a concrete slab or a timber sheet and joist construction with ground beneath. However, the build of your home will determine what preparation needs to occur prior to installation of the floor. With joist construction, protection from ground moisture may be necessary. Note that floors should never be laid over wet sub-floor conditions.

The most allergy friendly option for flooring has always been Timber & Bamboo. These floors do not trap dust or dirt, so the nasty particles that keep you sneezing are easily maintained.  To do so, clean your timber floors with regular dry mopping and sweeping so your floors remain allergy-free.

Yes, you can have pets and floating floors, however there are some simple measures you need to take to ensure that the impact is minimised. The most effective way to ensure your floors stay in the best condition possible is by keeping your pets outside, in reality, this is not an option for a majority of homeowners, as pets are part of the family. To make sure your flooring is not adversely affected, you can implement the following solutions:

1. Keep your pet’s nails trimmed or regular walks on concrete to blunt the nails.

2. Use mats at doorways where pets enter. This will reduce the amount of dirt being brought in from outside of the home, this will minimise marks and scratches to your floors.

3. Regularly sweep, vacuum and dry mop your floors.

4. Use mats to catch any spills or place pet water & food away from timber flooring.

5. Accidental toilet mishaps, clean all pet urine asap! Pet urine may leave dark stains on timber floors and a permanent smell if not removed as soon as possible.

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