BLACKOUT 15% OFF FLOORING SALE IS ON NOW!
Free samples

Christmas Closure

We're taking a little break over the holiday period. To make sure you get your orders before Christmas place your order before the below dates.

Metro Deliveries – Order before 16th of December

Regional Deliveries – Order before 9th of December

Greater Regional Deliveries – Order before 6th of December

Collection – Order before 16th of December

Sample Orders – Order before 19th of December

Our Customer Service team will return on 15th January with sample orders resuming from 8th January 2024.

  • Sample Orders

    Once you've placed your sample order and received your order confirmation leave it to us! We will be busy packing your sample box and will express ship your flooring samples to your nominated address. We understand, no one likes to wait!

  • Flooring Orders

    Great news, you're one step closer to new floors. Once we have received your order, our team will begin packing your flooring order in preparation for delivery or collection by your specified delivery or collection date. If we are unable to meet your requested delivery or collection date our customer service team will be in contact.

    *Please note that delivery times for products labelled with Quick Delivery are subject to warehouse availability.

  • Carpet Orders

    Great news, you're one step closer to new carpet. Once we have received your order, our team will begin to cut the carpet to the size or your rooms specified. We will dispatch your order 7 business days from place of order or by the delivery or collection date requested.

    *Please note the driver will require assistance hand unloading your order if the roll is larger than 5m in length.

Flooring Delivery Costs

Shipping costs are based on the delivery address and is calculated during checkout.

Please note we do not deliver or enable collection of orders on Public Holidays or Weekends.

*All prices include gst. Delivery subject to stock availability.

Metro Delivery - $160.00

We aim to dispatch your order within 5 business days from the time payment is processed, subject to stock availability. Upon delivery, the driver will unload your order to your garage, carport, or a ground floor location. For larger orders, physical assistance may be required.

Regional Delivery - From $250.00

We aim to dispatch your order within 10 business days from the time payment is processed, subject to stock availability. Upon delivery, the driver will unload your order to your garage, carport, or a ground floor location. For larger orders, physical assistance may be required.

For deliveries to regional areas, a shipping fee of $250.00 is required upfront at checkout. Please be aware that additional shipping charges may apply depending on the weight, size, and delivery address of your order. If extra charges are necessary, our Customer Service team will provide a shipping quote prior to the dispatch of your order.

Greater Regional Delivery - From $395.00

We aim to dispatch your order within 7 business days from the time payment is processed, subject to stock availability. Upon delivery, the driver will unload your order to your garage, carport, or a ground floor location. For larger orders, physical assistance may be required.

For deliveries to greater regional areas, a shipping fee of $395.00 is required upfront at checkout. Please be aware that additional shipping charges may apply depending on the weight, size, and delivery address of your order. If extra charges are necessary, our Customer Service team will provide a shipping quote prior to the dispatch of your order.

In some regional areas, home delivery may not be available. If this applies to your location, our team will contact you to discuss alternative delivery options.

Free Collection

Customers can collect their flooring orders as early as the next business day from the nearest supplier's warehouse. Once your order is ready, a confirmation email with the collection address will be sent. Our Warehouses open for collection Monday to Friday, from 8am to 3pm.

Our Warehouse Locations

Victoria - Coburg & Braeside
New South Wales - Wetherill Park
Queensland - Banyo
Western Australia - Osborne Park

What to expect after placing your order

  • Day before delivery

    The day before your delivery is due, you’ll receive an email confirming an expected eight-hour delivery slot for your new floor.

  • Day of delivery

    On the day of delivery our driver will call 1 hour before the expected time of arrival to ensure someone is available on site to except delivery.

  • During your delivery

    The driver will hand unload your order into your garage/carport or an undercover ground floor location. Please ensure that sufficient, clear and safe access is available to the driver. For large flooring orders over 50m2, the driver will require physical assistance.

Delivering your floors

It is important that someone is at home and capable to assist the driver to unload your order on the designated delivery day. No specific time of delivery can be provided. An eight-hour delivery window will be advised and the driver will call an hour in advance before making the delivery where possible. If no person is present to accept the goods and/or capable of assisting the driver to unload on the scheduled delivery day, or the delivery is cancelled on the day of the scheduled delivery day, you will be charged for the non-delivery and a further charge for the re-delivery. It is important that sufficient, clear and safe access is available to deliver the goods you have purchased.

Flooring Delivery Australia Wide. Man delivering floors Australia Wide

Collecting your floors

Please ensure you arrive in a suitable vehicle to collect your order and you provide adequate strapping to secure your load. The Flooring Online team reserve the right to refuse loading your order into your vehicle if not deemed suitable or safe.

Delivery FAQ's

If we haven't answered your question here, please contact our team on 1800 718 427.

Stock availability

We try to maintain accurate stock counts in our national warehouses, but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will hold your order until the out of stock item becomes available. Our customer service team will be in contact to confirm expected stock availability.

Delivery costs

Delivery costs are calculated during checkout based on destination of the delivery address. Payment for all metro, regional and greater regional delivery services will be processed with the purchase of goods.

Local dispatch

Orders are usually dispatched from 7 business days since payment of order. Our warehouses operate on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

South Australia Collection (SA)

At the earliest your order will be dispatched from Victoria within 3 business days from process of payment. Your order will be delivered to Toll Depot located at 6/22 Pedder Cres, Regency Park, SA where you will receive a notification to arrange an appropriate collection time.

Remote Areas (TAS & NT)

We can deliver to the above areas, however shipping costs will be priced on application. All deliveries must be collected from the onforwarding carrier’s depot. Contact customer service for a quote on 1800 718 427.

Western Australia Orders (WA)

Where stock is unavailable in Western Australia, Flooring Online will facilitate the transfer of stock from our interstate warehouses. Please note that this transfer process requires a minimum of 2 weeks to transfer stock into Western Australia. This transit period is in addition to the regular delivery time for your order.

Installation

We strongly advise against booking installers until your new floors have arrived. We cannot be held responsible for any consequential losses because of problems with delivery or floors not being acclimatised properly.

T&C’s: Flooring Online’s Blackout Sale is available for purchases from 7 November 2024 at 00:00 to 5 December 2024 23:59 (AEDT). A 15% discount will be applied a checkout automatically on select floors as labelled online. The discount will be available during the promotion period only and must be applied to a single checkout. Promotion cannot be used in conjunction with any other discount codes and is not applicable to past purchases. Promotion excludes clearance floors, carpet tiles, trims and accessories and cannot be applied to trade orders. Available at www.flooringonline.com or in-store.