Once you've placed your sample order and received your order confirmation leave it to us! We will be busy packing your sample box and will express ship your flooring samples to your nominated address. We understand, no one likes to wait!

Great news, you're one step closer to new floors. Once we have received your order, our team will begin packing your flooring order in preparation for delivery or collection by your specified delivery/collection date. If we are unable to meet your requested delivery/collection date our customer service team will be in contact.

*Please note that delivery times for products labelled with Quick Delivery are subject to warehouse availability.

Great news, you're one step closer to new carpet. Once we have received your order, our team will begin to cut the carpet to the size or your rooms specified. We will dispatch your order 5 business days from place of order or by the delivery/collection date requested. Please note the driver will require assistance hand unloading your order if the roll is larger than 5m in length. Embelton Cirrus Carpet is only available in Victoria.

We will dispatch your order within 3 business days from process of payment. The driver will call one hour before delivery and will hand unload your order into your garage/carport or a ground floor location. For large orders the driver will need physical assistance.

We will dispatch your order within 5 business days from process of payment. The driver will hand unload your order into your garage/carport or a ground floor location. For large orders the driver will need physical assistance. *Due to the weight, size and location of your order, delivery fees are subject to change.

We will dispatch your order within 7 business days from process of payment. Your order will be sent to the nearest couriers depot for collection. *Due to the weight, size and location of your order, delivery fees are subject to change.

Customers can choose to collect their flooring orders as early as the next business day from the nearest suppliers warehouse. A confirmation email detailing the collection address will be sent once your order is ready to collect. This service is only available Mon-Fri 8am-3pm.

The day before your delivery is due, you’ll receive an email confirming an expected eight-hour delivery slot for your new floor.

On the day of delivery our driver will call 1 hour before the expected time of arrival to ensure someone is available on site to except delivery.

The driver will hand unload your order into your garage/carport or an undercover ground floor location. Please ensure that sufficient, clear and safe access is available to the driver. For large flooring orders over 50m2, the driver will require physical assistance.

We try to maintain accurate stock counts in our national warehouses, but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will hold your order until the out of stock item becomes available. Our customer service team will be in contact to confirm expected stock availability.

Delivery costs are calculated during checkout based on destination of the delivery address. Payment for all metro, regional and greater regional delivery services will be processed with the purchase of goods.

Orders are usually dispatched from 3 business days since payment of order. Our warehouses operate on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

At the earliest your order will be dispatched within 3 business days from process of payment. Your order will be delivered to Toll Depot located at 6/22 Pedder Cres, Regency Park, SA where you will receive a notification to arrange an appropriate collection time.

We can deliver to the above areas, however shipping costs will be priced on application. All deliveries must be collected from the onforwarding carrier’s depot. Contact customer service for a quote on 1800 718 427.

We strongly advise against booking installers until your new floors have arrived. We cannot be held responsible for any consequential losses because of problems with delivery or floors not being acclimatised properly.